Genesys Cloud Routing Status

Genesys Cloud Routing Status - For more information about routing statuses, see conversations overview in the developer center. Potential change to routing status logic. I'm looking at routing presence data and am not very sure what the relationship is between: For the integration work, you need to consume both routing status and presence. Routing status picks up where. My understanding is that idle is a routing status. Genesys cloud acd uses a queue’s routing method to determine how to match interactions and agents. On_queue, idle, interacting, communicating and not_responding. These statuses determine whether genesys cloud sends a user’s incoming calls to. We've recently noticed in our users details data a few objects with idle status showing as system presence.

Genesys cloud acd uses a queue’s routing method to determine how to match interactions and agents. In an organization's utilization settings, an administrator can control whether or not users should be alerted to acd. On_queue, idle, interacting, communicating and not_responding. For the integration work, you need to consume both routing status and presence. For more information about routing statuses, see conversations overview in the developer center. Routing status is the basis for interaction routing. Routing status picks up where.

It's the combo of those. My understanding is that idle is a routing status. Potential change to routing status logic. For the integration work, you need to consume both routing status and presence. We've recently noticed in our users details data a few objects with idle status showing as system presence.

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Genesys Cloud Routing Status - It's the combo of those. For the integration work, you need to consume both routing status and presence. For more information about routing statuses, see conversations overview in the developer center. We've recently noticed in our users details data a few objects with idle status showing as system presence. You can use get /api/v2/routing/queues/{queueid}/users (with presence and routingstatus in the expand query parameter) for users working on a specific queue. Genesys cloud acd uses a queue’s routing method to determine how to match interactions and agents.

Off queue, interacting, idle, communicating, and not responding. Routing status picks up where. All users can change their status to available, busy, away, break, meal, meeting, training, or out of office. It's the combo of those. I'm looking at routing presence data and am not very sure what the relationship is between:

In an organization's utilization settings, an administrator can control whether or not users should be alerted to acd. It's the combo of those. Routing status is the basis for interaction routing. For the integration work, you need to consume both routing status and presence.

In An Organization's Utilization Settings, An Administrator Can Control Whether Or Not Users Should Be Alerted To Acd.

These statuses determine whether genesys cloud sends a user’s incoming calls to. I'm looking at routing presence data and am not very sure what the relationship is between: Genesys cloud acd uses a queue’s routing method to determine how to match interactions and agents. Off queue, interacting, idle, communicating, and not responding.

Potential Change To Routing Status Logic.

It's the combo of those. Off_queue looks to be a. Routing status is the basis for interaction routing. Routing status picks up where.

We've Recently Noticed In Our Users Details Data A Few Objects With Idle Status Showing As System Presence.

You can use get /api/v2/routing/queues/{queueid}/users (with presence and routingstatus in the expand query parameter) for users working on a specific queue. My understanding is that idle is a routing status. On_queue, idle, interacting, communicating and not_responding. For more information about routing statuses, see conversations overview in the developer center.